Our Commitment
wg8 treats responsible gaming as a core part of how we operate, not an afterthought. We want every player in Bangladesh to enjoy cricket betting, slots, and live casino games as entertainment — within limits they can genuinely afford. This page explains exactly what wg8 does to protect players, and what you can do if gambling stops feeling fun.
Gaming should never be a way to earn income, recover a loss, or escape financial stress. If it starts to feel that way, the tools on this page are here to help you step back.
Age Verification
wg8 strictly prohibits access to anyone under 18 years old. During registration, all players must confirm they are 18 or above. Before processing a first withdrawal, wg8 requires KYC verification — you must submit a valid government-issued document such as a National ID Card (NID), Passport, or Driving Licence. If the submitted document shows the holder is under 18, the account will be closed immediately and any balance refunded to the original payment method.
We reserve the right to request age verification at any stage of the account lifecycle, not just at withdrawal. If you suspect an under-age person is accessing wg8, contact us at [email protected].
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These are honest indicators to watch for in yourself or someone you know:
- Spending more than you planned, consistently
- Chasing losses — depositing again to try to win back what you lost
- Borrowing money from family, friends, or using credit to fund play
- Lying to people close to you about how much time or money you spend
- Skipping work, studies, or family responsibilities to gamble
- Feeling restless, irritable, or anxious when not playing
- Using gambling to cope with stress, sadness, or financial pressure
If two or more of these apply to you, we recommend using the self-exclusion tool below and reaching out to a counsellor. You do not need to be at crisis point to ask for help.
Tools to Stay in Control
wg8 provides practical account controls that you can activate at any time from your account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. The minimum deposit at wg8 is ৳500. You can set your own lower limit — for example, ৳500 per day — and the system will block further deposits once you reach it. Lowering a limit takes effect immediately. Raising a limit requires a 7-day cooling-off period before it activates, giving you time to reconsider.
Session Time Reminders
Request a time-alert notification through our 24/7 live chat. Our support team can flag your account to receive a reminder after a set number of hours in any single session. This is especially useful for live cricket betting, where sessions can run for several hours.
Reality Checks
Contact our support team to enable on-screen messages at regular intervals showing how long you have been playing and your net position for that session. Seeing accurate numbers — not gut feel — helps make better decisions.
Cooling-Off Period
A cooling-off period temporarily suspends your account for a defined time: 24 hours, 7 days, or 30 days. You can request one through live chat. During a cooling-off period you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
Self-Exclusion
Self-exclusion is a longer-term suspension of your wg8 account. If you feel you need a complete break, email [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the duration you want: 6 months, 1 year, 2 years, or permanently.
Once self-exclusion is applied:
- Your account is locked and you cannot log in
- Any remaining balance will be withdrawn to your registered bKash, Nagad, or bank account within 5 minutes of the request being processed
- wg8 will suppress all promotional emails and SMS to your contact details
- The exclusion period cannot be shortened — re-activation is only possible after the full term ends and after a 7-day review process
If you create a new account during a self-exclusion period, wg8 will close it and may permanently ban the original account as a protective measure. Please do not attempt to circumvent self-exclusion — it is there for your benefit.
Protecting Minors
Parents and guardians are responsible for ensuring that children cannot access gambling platforms on shared devices. Practical steps include:
- Use device parental controls to block gambling websites
- Never share your wg8 login credentials or leave your account logged in on a shared phone or computer
- Use third-party filtering software if children regularly use the same device
- Log out of the wg8 app after each session — the app is available on Android 8.0 and above
If you believe a minor has accessed a wg8 account, contact [email protected] immediately.
Where to Get Help
wg8 encourages any player who feels their gambling is out of control to seek independent support. While Bangladesh-specific gambling helplines are limited, the following resources offer confidential guidance:
- Kaan Pete Roi – Bangladesh's first emotional support helpline. Call 01779-554391 (available evenings and weekends). They handle gambling-related distress.
- National Mental Health Helpline – 16789 (toll-free within Bangladesh, 24 hours)
- Gamblers Anonymous – www.gamblersanonymous.org – international peer-support network with online meetings accessible from Bangladesh
Speaking to someone outside of gambling platforms is often the most effective first step.
Contact wg8
Our responsible gaming support is available around the clock. Use whichever channel is easiest:
- 24/7 Live Chat — available inside the wg8 app and on the website
- Email — [email protected] (responses within a few hours)
For self-exclusion, deposit limit requests, or account closure, email is the most reliable channel — it creates a written record of your request that our compliance team can action directly.