This Privacy Policy explains how wg8 collects, uses, stores, and protects your personal information when you use our platform at wg8.im. By registering an account or continuing to use wg8, you agree to the practices described here. Please read this document carefully — it is written to be clear, not to bury important details in legal language.
1. Who We Are
wg8 is an international online gaming platform serving players in Bangladesh and other markets. We operate under the domain wg8.im. For privacy-related questions, the primary contact is our support team at [email protected].
2. Data We Collect
We collect information in two ways: data you give us directly, and data generated automatically when you use our platform.
Information you provide
- Account registration: your name, date of birth, email address, phone number, and a chosen username.
- Identity verification (KYC): a copy of your National ID Card, Passport, or Driving Licence. This is required before your first withdrawal.
- Payment details: your bKash, Nagad, Rocket, Upay, or bank account numbers used to process deposits and withdrawals.
- Support communications: messages, screenshots, or other information you send to our support team.
Information collected automatically
- IP address, device type, operating system, and browser version.
- Pages visited, session duration, game history, and bet records.
- Cookies and similar tracking technologies (see Section 7).
3. How We Use Your Data
wg8 uses your personal data for the following purposes:
- Account management: creating and maintaining your account, processing logins, and keeping your profile accurate.
- Payment processing: handling deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and processing withdrawals within 5 minutes under normal conditions.
- KYC and fraud prevention: verifying your identity before withdrawals, detecting suspicious activity, and preventing underage gambling.
- Customer support: responding to your questions and resolving disputes.
- Responsible gaming: monitoring play patterns to identify potential problem gambling and applying any self-exclusion limits you request.
- Service improvement: analysing usage patterns to improve game performance, navigation, and the wg8 App.
- Promotions: if you opt in, sending you information about bonuses, VIP rewards, and cricket betting promotions relevant to Bangladesh.
4. Legal Basis for Processing
We process your data on the following grounds:
- Contract performance: processing is necessary to deliver the service you signed up for.
- Legal obligation: KYC checks and fraud prevention are required to operate responsibly.
- Legitimate interests: platform security, analytics, and service improvement.
- Consent: marketing communications, where you have opted in. You can withdraw consent at any time by contacting [email protected].
5. Sharing Your Data
wg8 does not sell your personal data. We share it only in these limited circumstances:
- Game providers: partners such as Pragmatic Play, Ezugi, KA Gaming, Spribe, Habanero, and Sexy Gaming may receive anonymised session data to operate their games correctly.
- Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive only the data needed to complete transactions.
- KYC providers: identity document verification may involve a third-party service that processes your ID securely.
- Legal authorities: we disclose data when required by applicable law or to protect the rights and safety of our users.
All third-party processors are contractually required to protect your data and use it only for the specified purpose.
6. Data Retention
We keep your account data for as long as your account is active. If you close your account, we retain transaction and identity records for a minimum of five years to comply with anti-money laundering obligations. Support chat logs are kept for two years. You may request deletion of data that is not subject to a legal retention obligation by emailing [email protected].
7. Cookies & Tracking
wg8.im uses cookies to keep you logged in between sessions, remember your preferences, and analyse how players navigate the site. We use three categories of cookies:
- Essential cookies: required for login sessions and security. These cannot be disabled.
- Analytics cookies: help us understand which pages are popular and where players encounter problems.
- Marketing cookies: used only if you have consented to receive promotional communications.
You can manage non-essential cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to play or withdraw funds.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Request a copy of the personal data wg8 holds about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete data that is no longer necessary (subject to retention obligations).
- Withdraw consent for marketing communications at any time.
- Object to processing based on legitimate interests.
- Request that we restrict processing while a complaint is reviewed.
To exercise any of these rights, email [email protected] with the subject line "Data Request". We will respond within 30 days.
9. Security Measures
wg8 uses SSL/TLS encryption on all pages to protect data in transit. Passwords are stored using strong hashing algorithms. Access to your account data is restricted to authorised staff on a need-to-know basis. Payment credentials (such as your bKash number) are tokenised and never stored in plain text.
Despite these measures, no system is completely immune to attack. If you suspect unauthorised access to your account, contact our 24/7 live chat immediately.
10. Children's Privacy
wg8 does not allow players under 18 years of age. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has registered, the account will be closed and any funds returned after identity verification. If you believe a minor has accessed our platform, please notify us at [email protected].
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or applicable regulations. When we make significant changes, we will notify registered players by email at least 14 days before the update takes effect. The "Last updated" date at the top of this page will always show when the current version was published. Continuing to use wg8 after the effective date means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how wg8 handles your data, please reach out:
- Email: [email protected]
- Live chat: available 24/7 on wg8.im
We aim to respond to all privacy queries within two business days.